Thank you for choosing Brownie2Home! We are committed to delivering fresh and delicious brownies. Due to the perishable nature of our products, we have specific guidelines regarding refunds. Please review our refund policy below.

1. Eligibility for Refunds

Refunds are only issued in the following cases:

• Incorrect Item: If you receive an item that differs from what you ordered.


• Product Quality Issue: If the product delivered does not meet our quality standards or is damaged during delivery.

2. Reporting an Issue

To request a refund, please contact our customer support team within 2 hours of receiving your order. You can reach us through WhatsApp at 9790638594. Please include:

• A clear description of the issue


• Photos of the product showing the issue, if applicable

Requests made after the 2 hour window may not be eligible for a refund.

3. Refund Process

Once we receive your request and verify the issue, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Non-Refundable Situations

• Change of Mind: We do not accept returns or refunds for a change of mind after the order has been prepared.


• Unsuccessful Delivery Attempts: Refunds are not provided if delivery fails due to incorrect address details provided by the customer or if no one is available to receive the order at the delivery address.


• Order Cancellations After Processing: Orders that have already been processed or dispatched are not eligible for a refund.

5. Contact Us

For any questions or assistance, please contact our customer support team via WhatsApp at 9790638594.

Thank you for your understanding and for choosing Brownie2Home!